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Knowledge Base & RAG

Answers from your own documents, with a source cited for every answer.

A system we build for organizations
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Sample screen
An illustrative Knowledge Base screen: synced sources, test-set scores, an answer about annual leave with numbered citations, and the highlighted passages from the HR policy, with a superseded policy left out
An illustrative screen showing how the system works, with made-up data.
The problem

Knowledge is scattered across files, email and systems. People lose time searching and get inconsistent answers.

The outcome

Ask in plain language, get an answer linked to its source documents, and only ever see documents you are allowed to see.

Who it is for

Teams working from policies and manuals

Such as HR, operations and customer service.

Legal and contracts teams

You search through large volumes of contracts.

Organizations with knowledge walking out the door

You need knowledge kept in a system, not in people.

How it works

  1. Ingest documentsFrom SharePoint, Google Drive, databases and other systems
  2. Chunk and indexThai-aware processing, with each document's permissions kept
  3. Permission-aware retrievalOnly documents the person can access are searched
  4. Answer with citationsEvery answer links to the passage it came from
  5. Evaluate continuouslyA test set checks quality whenever the system changes

Capabilities

Citations on every answer

Check where each answer came from

Document-level permissions

Mirrors permissions in the source system

Automatic sync

New documents become searchable without re-uploading

Built for Thai

Correct Thai word segmentation and search

Says when it does not know

Does not invent an answer when the documents are silent

Evaluation suite

Accuracy is measured before every change ships

Measured

What we measure with you

Targets are agreed during Discovery, and real results are reported after the pilot.

  • KPI 1Citation accuracy
  • KPI 2Share of questions left unanswered
  • KPI 3Response time (p95)
Your data, your control

Deployment options

Who operates itWhere data livesBest for
Managed cloudWe operate everythingA region you chooseFastest start, no infrastructure team needed
Your cloudWe deploy into your cloud accountStays in your accountOrganizations with an existing cloud policy
On-premiseInstalled in your data centerNever leaves your premisesData with the strictest requirements
Questions?Wehaveanswers.

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